All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud Link Operational
PDK.IO management Operational
Touch to open Operational
Bluetooth Scanning Operational
Physical Credential Scanning Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 31, 2026

No incidents reported today.

Oct 30, 2026

Some Cloud Nodes Offline After Update Attempt
Resolved - Power cycling the cloud node has been effective at resolving this issue, and we have taken steps to mitigate future occurrences. A small number of cloud nodes remain offline, and we have reached out to each affected dealer individually.

As a reminder, access control for offline cloud nodes continues to function through controller continuity (Red controllers and locks) or e-cards. If you believe your offline cloud node is experiencing this issue and power cycling has not resolved it, please contact support.
Oct 30, 17:30 MDT
Update - Investigation continues on this incident that has caused a small number of cloud nodes to go offline. For the cloud nodes that have gone offline, power cycling the cloud node should remediate the issue. If it does not, we recommend contacting support.
Oct 30, 15:40 MDT
Investigating - We are aware of some cloud nodes that went offline after an attempt to update. We are investigating the issue. We recommend power cycling the cloud node as soon as possible.

During this period all systems work for access control using controller continuity (Red controllers and locks) or using e-cards.
Oct 30, 09:30 MDT

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

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