Power cycling the cloud node has been effective at resolving this issue, and we have taken steps to mitigate future occurrences. A small number of cloud nodes remain offline, and we have reached out to each affected dealer individually.
As a reminder, access control for offline cloud nodes continues to function through controller continuity (Red controllers and locks) or e-cards. If you believe your offline cloud node is experiencing this issue and power cycling has not resolved it, please contact support.
Posted Oct 30, 2026 - 17:30 MDT
Update
Investigation continues on this incident that has caused a small number of cloud nodes to go offline. For the cloud nodes that have gone offline, power cycling the cloud node should remediate the issue. If it does not, we recommend contacting support.
Posted Oct 30, 2026 - 15:40 MDT
Investigating
We are aware of some cloud nodes that went offline after an attempt to update. We are investigating the issue. We recommend power cycling the cloud node as soon as possible.
During this period all systems work for access control using controller continuity (Red controllers and locks) or using e-cards.